Services and Pricing

Pricing Options and Details

Tech SOS is proud to offer a wide range of services at competitive prices. For your convenience we offer the following 3 pricing options:

For payment options and details click here

* Terms and conditions apply

• Service Plans

  Service plans offer our clients a complete IT support solution. We also offer Managed PC Protection and other Telecom services, all for a reasonable monthly fee. See our available plans below.

• Timed

  Timed pricing is the default billing method. It's recommended for consultations, troubleshooting and for clients with multiple issues or require help diagnosing the problem. See our billing rates below.

• Fixed

  Fixed pricing is available for clients who have a specific issue and would like a set quote. With this option there is a single fixed price no matter how long the job takes to complete. See a list of common services and their prices below.
  Or If you have a particular request and do not see it listed, feel free to contact us for a quote.

Terms & Conditions

* Taxes are not included. Prices are subject to change without notice. Pricing type must be discussed and agreed upon prior to the job’s commencement. If no type is specified, Timed Pricing will be assumed. Tech SOS is not obligated to perform services at the advertised rates and reserves the right to decline any job.
Travel time may be billed for clients outside our typical support area.

1. Software not included. Any software required must be supplied or paid for, in full, by the client. Tech SOS is in no way responsible for any repercussions resulting in the use of illegitimate software, or any issues caused by, or involving, 3rd party software.
2. Tech SOS is in no way liable for client's data loss due to failed hardware, software, human error, or cyber attack of any kind.
3. Hardware not included. Any hardware required must be supplied or paid for, in full, by the client. Tech SOS is in no way responsible for any issues caused by, or involving, 3rd party hardware.
4. Networking and telecom services quoted do not include the cost of any organized cable runs. VoIP phone services quoted do not include long-distance or toll charges. Each phone device added to a VoIP account is considered a unique extension and will be billed as such. The total talk time included in the VoIP 500 plan is calculated as 500min/month multiplied by the number of extensions in the account. Any time over your account's allotment will be billed at a rate of $5/250min. The VoIP unlimited plan includes unlimited talk to CAN/US.
5. The client must have a reliable connection to the internet from the computer in question in order for remote assistance to take effect. Any issues requiring an on-site visit will not be covered by the Remote Support Plans.
6. All support plans listed above have up to a 1 business day response time. On-site visits will be booked based on urgency and/or availability. There is no guarantee of resolution time frame. Each support plan is limited to one address. Any support time required above your plan’s allotment will be billed at the standard advertised hourly rate. Unused hours or visits have no monetary value and do not roll over to the following month. These terms may be negotiated in a Custom Plan. All contracts are to be pre-paid on the first of each month, and would require one months notice to cancel. The response time for Support Plans are in no way binding, and may change depending on the circumstance communicated between the client and a Tech SOS representative.
7. Any job requiring immidiate on-site assistance, which cannot wait till the next scheduled business day, will be billed at the emergency hourly rate, plus travel time. Support plans listed above cannot be used to cover emergency jobs. Custom plans can be negotiated to include emergency support hours.
8. Any invoice payments overdue by 45 days will incur a 2.5% service fee, which will then be repeated every 30 days thereafter.