Pricing Options
Tech SOS is proud to offer a wide range of services at exceptionally competitive prices. For your convenience we offer the following 3 pricing options:
* Terms and conditions apply
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Fixed
This option is recommended for clients who have a specific issue and would like a set quote. With this option there is a single fixed price no matter how long the job takes to complete. See below for a full list of services and their Fixed Pricing. Or If you have a particular request and do not see it listed, please feel free to call or email us for a quote.
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Timed
Our hourly rate is $80, billed at specific intervals, based on the service needed. This option is favored by most Tech SOS clients. It is recommended for consultations, trouble-shooting and clients with multiple issues or if uncertain what the problem is. See below for Timed Pricing details.
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Support Plans
This option offers clients a complete computer support solution, for a reasonable monthly fee. Whether it be for home or office, Tech SOS has a plan that is flexible and will suit your needs. See below for Support Plan Pricing details.
| Timed Pricing | |
|---|---|
| On-Site Business | $80/hr |
| On-Site Residential | $40/30 min |
| Remote Support5 | $20/15 min |
| Fixed Pricing | |
|---|---|
Software Support1 |
|
| Virus & Spyware Removal | $80 |
| Basic Tune-Up (Free Up Space & Improve Performance) | $60 |
| Complete Tune-Up (Includes Both Services Above) | $120 |
| Software Installs | $40 |
| Fresh Operating System Install | $100 |
| Basic Data Recovery | $80 |
| Data Recovery Off Non-booting Computer | $120 |
| Complete OS Wipe & Reload2 (Includes Backup & Restore Of Data) | $180 |
Hardware Upgrades & Replacements3 |
|
| Memory (RAM) | $40 |
| Video Card | $60 |
| Hard Disk Drive | $60 |
| Power Supply | $80 |
| Chassis Fan | $40 |
| Jobs Requiring Motherboard Removal | $160 |
| Laptop Screen Replacement | Call for Quote |
| Computers and Laptops | Call for Quote |
| All Other Equipment and Accessories | Call for Quote |
Networking and Telecom4 |
|
| Home Network Setup (Up To 4 Computers) | $160 |
| Small Business Network Setup (Up To 8 Computers) | $240 |
| Internet Setup (Programming & Setup Of Modem/Router) | $60 |
| VoIP Phone Service | $10/ext/mon |
| Digital FAX over Email Service | $10/mon |
| VoIP Phone or FAX Number | $2/mon |
| Support Plans Pricing | |
|---|---|
Remote Support Plans5 |
|
| Single Computer Remote Plan - unlimited remote support for 1 computer | $150/year |
| Basic Remote Plan - up to 2h per month for any of your computers | $45/mon |
| Complete Remote Plan - unlimited remote support for any of your computers | $90/mon |
Monthly Support Plans6 |
|
| Basic Support Plan - includes unlimited remote support and up to 1 on-site visit per month | $150/mon Saves avg $60/mon |
| Standard Support Plan - includes unlimited remote support and up to 3 on-site visits per month | $360/mon Saves avg $90/mon |
| Pro Support Plan - includes unlimited remote support and up to 5 on-site visits per month | $570/mon Saves avg $120/mon |
| Complete Support Plan - includes unlimited remote and up to 10 on-site visits per month | $1000/mon Saves avg $290/mon |
| Custom Plan - Build a custom support plan to meet your needs | Call for Details |
Managed Services |
|
| Real time monitoring and virus protection | $4/PC/mon |
| Automated cloud backup service (200GB) | $4/PC/mon |
| Website Hosting (Does not include site address or development) | $9/mon |
Terms & Conditions
* Taxes are not included. Prices are subject to change without notice. Pricing type must be discussed and agreed upon prior to the job’s commencement. If no type is specified, Timed Pricing will be assumed. Travel time may be billed for clients outside our typical support area.
- Software not included. Any software to be installed must be supplied or paid for, in full, by the client. Tech SOS is in no way responsible for any repercussions resulting in the use of illegitimate software provided by the client or any issues caused by, or involving, 3rd party software.
- Tech SOS is in no way responsible for accedental loss of client’s data.
- Hardware not included. Any hardware to be installed must be supplied or paid for, in full, by the client. Tech SOS is in no way responsible for faulty and/or defective hardware.
- Networking services quoted above do not include the cost of any networking hardware or organized cable runs. VoIP phone services quoted do not include long-distance or toll charges. Each phone device added to your VoIP account is considerd a unique extension and will be billed as such. Your VoIP account includes 500 min/month per ext added, each additional 250 min will be $5.
- The client must have a reliable connection to the internet from the computer in question in order for remote assistance to take effect. Any issues requiring an on-site visit will not be covered by the Remote Support Plans. Any support time required above your plan’s allotment will be billed at the standard advertised hourly rate. Unlimited remote support covers up to 15 employees per subscription, For offices with a larger staff complement, you will need to subscribe to multiple remote support plans. The single computer remote plan is an annual subscription for one computer and is not transferable at any time, for any reason.
- All support plans have up to a 48 hour response time, with no guarantee of resolution. Maximum time included per on-site visit is 3h. Each support plan is limited to one address. Any support time requested above your plan’s allotment will be billed at the standard advertised hourly rate. Unlimited remote support covers up to 15 employees per subscription, For offices with a larger staff complement, you will need to subscribe to multiple remote support plans. If these terms do not meet you needs, please contact us to arrange a Custom Plan. All contracts are to be paid on the first of each month, and would require one months notice to cancel. The response time for Support Plans are in no way binding, and may change depending on the circumstance communicated between the client and a Tech SOS representative. Average savings is calculated based on number of visits included in the plan, times $120 (1.5h), plus $90 (remote). Then showing the difference compaired to hourly billing.